The worst of all, they did not even admit any flaws from their side, and showed no respect and compassion. They've now effectively robbed me for £300, and have made me through humiliating experience of having and paying the collectors' debt. Needless to say, it took us 5-6 email interactions until I finally saw the scanned copy of the actual penalty ticket I had to pay for.ĬONCLUSION: I have been Zipcar customer for nearly 4 years, using them very often and spreading a good word within my circle. ![]() Zipcar support was absolutely horrendous.įirst, they general support were taking ages to connect me to the relevant team (violations), even though I had a hard deadline with the collectors (1 week left) which I emphasised to them several times.Īnd them the violations team showed no interest in and understanding of my situation, even though it was clearly caused by a flaw in their notification procedure. Which I figured out only in August 2022, 1 year after the incident. ![]() Therefore, it was not paid on time and ended up with debt collectors. It turned out that Zipcar failed to notify me about the penalty ticket back in 2021. Apparently, had a traffic offence which I was not notified about back then.Īugust 2022: I'm getting a paper letter from a debt collector agency saying I have an outstanding debt of c. £300 for the offence I was not even aware of.Īugust 2021: I had a rental with Zipcar. Which I found out 12 months (!) after the incident. ![]() Zipcar failed to notify me about a penalty ticket which was then passed to DEBT COLLECTORS.
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